| 1 |
Have you moved or installed
additional cable lines since our initial install?
If so move or uninstall everything back to the way it
was. The cable modems are very sensitive and
need the receive and transmit levels at precise levels
to work correctly. Adjusting the cable lines in
any way will affect the levels and thus affect your
cable modem's levels to the head end.
|
| 2 |
Are there solid lights on the cable
modem? If not then the cable modem needs to be
on. If there is only one solid light then cable
modem can not receive a proper signal from the head
end. Either the cable line is not plugged in or
there is a disconnection somewhere. Call WADSNET if
there is a disconnection outside of your house.
|
| 3 |
Renew your IP (see above note).
If you did not get a 10.20.XXX.XXX IP address check
the line from the computer to the cable modem and make
sure it is plugged in correctly. If you added a new
NIC, power down the cable modem and renew your IP
again. If this still does not work, check to
make sure that your new NIC is working properly.
|
| 4 |
Unplug the power cord to the cable
modem, plug in back it and then renew your IP.
|
| 5 |
Else call WADSNET for technical
support.
|
| Notes: |
Most cable modems are
set to 1 computer per cable modem. Additional
computers plugged into the cable modem will not work
unless you power down the cable modem. |