If your Internet connection does not work, check the follow before calling:
1
Have you moved or installed additional cable lines since our initial install? If so move or uninstall everything back to the way it was. The cable modems are very sensitive and need the receive and transmit levels at precise levels to work correctly. Adjusting the cable lines in any way will affect the levels and thus affect your cable modem's levels to the head end.
2
Are there solid lights on the cable modem? If not then the cable modem needs to be on. If there is only one solid light then cable modem can not receive a proper signal from the head end. Either the cable line is not plugged in or there is a disconnection somewhere. Call WADSNET if there is a disconnection outside of your house.
3
Renew your IP (see above note). If you did not get a 10.20.XXX.XXX IP address check the line from the computer to the cable modem and make sure it is plugged in correctly. If you added a new NIC, power down the cable modem and renew your IP again. If this still does not work, check to make sure that your new NIC is working properly.
4
Unplug the power cord to the cable modem, plug in back it and then renew your IP.
5
Else call WADSNET for technical support.
Notes:
Most cable modems are set to 1 computer per cable modem. Additional computers plugged into the cable modem will not work unless you power down the cable modem.
Support / Help 
