Step 1:  Can you get to the Internet?
    - Click on here for a self help guide

Step 2. Jot down your email information : user name, password, mail servers and other settings.

1. Start Outlook Express
2. Go to tools, accounts, and click on the mail tab.
3. Double click on your email account.
4. Write down all the information in each tab.
5. Click on the close button

Step 2. Delete your email account information in Outlook.

1. Go to tools, accounts, and click on the mail tab.
2. Click once on an email account
3. Click the the remove button and click Yes.
4. Repeat steps b to c until all accounts are gone
5. Click on the close button

Step 3. Delete all emails in the Outbox folder.

1. Click on the Outbox folder
2. Select all emails in the right view panel and delete them all

Step 4. Recreate your email. 

1. Go to tools, accounts, and click on the mail tab.
2. Click on the ADD and select mail.
3. Follow the setup wizard and enter your information 

Step 5. Send a message to yourself

1. Click on the NEW MAIL button.
2. Enter your full email in the to field (e.g. joed@wadsnet.com)
3. Enter a subject, enter message in the body and then click SEND.

Step 6. Hit the SEND/RECV button.

1. Click on the SEND/RECV button
2. You should get a new message in the  inbox from yourself.
3. If not your account was not setup correctly.